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Delivery & returns

Everything you need to know about getting your Tfaseel pair, and what to do if it isn’t quite right.

Delivery
1–3 business days across the UAE. Free delivery on all orders within the UAE, with no minimum spend.

Exchanges
Free size exchange within 14 days if unworn and in original packaging.

Pay later
Split into 4 interest-free payments with Tabby or Tamara.

Free delivery on all orders within the UAE, with no minimum spend.
Orders are usually delivered within 1–3 business days. Delivery times are estimates and may vary on public holidays.

We deliver to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Rates are shown at checkout by weight.
Free GCC delivery on orders of 1,000 AED or more.

Request a return or size exchange within 14 days of receiving your order.
Items must be unworn, unused and in their original box with all tags.
Exchanges depend on availability. If the new size isn’t available, we’ll refund you instead.
Return shipping is paid by the customer unless the item is damaged, defective or wrong.

Contact us within 48 hours of delivery with your order number and photos. We’ll send a replacement or a full refund, including shipping.

Approved refunds go back to your original payment method and usually appear within 5–14 business days.
Original shipping fees are non-refundable unless the error was ours.